Built for the people running the queue

Every ticket.
A clear next move.

Your queue, conversations, assets, and next steps — in one focused workspace built for operations.

Request a demo Explore the live demo →

Explore with sample data. No account required.

THE QUEUE BOARD WORKSPACESample data · actual product
Queue Board showing incoming tickets and an agent's prioritized personal queue
See what needs you. Keep the context. Move the work forward.Try the workspace
In pilot with the operations team at a rail / intermodal company — an operation spanning 100,000+ assets across dozens of service locations.
Automated test suite
Security controls built in
Offline-capable
See it in action

Every ticket. A clear next move.

Take a 40-second tour of the queue, conversations, Solutions, and reports. Then try the workspace yourself.

40 seconds · Real product footage · Sample dataOpen video ↗

Read the tour

Support moves fast. Your workspace should, too. See what needs you: priority, ownership, and next steps in the queue. Open a ticket for customer and asset context. Compose a reply with that context beside you. Search Solutions for shared knowledge. See where your team logs its time in Reports. Less hunting. More handling. Queue Board: every ticket, a clear next move. This tour uses sample data; connected services require setup. The soundtrack is instrumental, with no spoken dialogue.

Explore the live demo →Request a demo
The cockpit

One board. Every ticket. What to do next.

Open a ticket and stay with the work. The conversation, customer details, linked assets, and next steps sit side by side — so a reply doesn't mean losing your place.

→ Keyboard-fast for people who live in the queue
→ SLA timers that surface what's about to breach
→ Claim & hand-off without losing the thread
An actual Queue Board ticket with customer details and an integrated email composer
The ticket cockpit · actual product, sample data
Scheduled reportautomated
Daily Operations Summary

Every weekday · 6:00 AM · to 4 recipients

Built automatically

Open, resolved, SLA, by location — as a clean attachment

✓
Delivered 6:00 AM. Nobody wrote it. Nobody exported it.
Reports that send themselves

The report nobody wants to write — gone.

Set the schedule and the recipients once. Queue Board builds the report and emails it on your schedule — the daily summary, the weekly rollup, whatever leadership asks for. No Monday-morning export scramble, no copy-paste, no "did anyone send that?"

→ Pick the day, time, and who gets it
→ Delivered as a clean, ready-to-forward file
→ Sends reliably — and tells you if it couldn't
Device connector previews

Bring device context into the ticket.

Read-only connector previews for SOTI MobiControl, Microsoft Intune, NinjaOne, and Action1. Search device inventory and link a device to the ticket, with model, location, and status where the provider supplies them.

→ Enable only the connections your team uses
→ Keep provider credentials on your server
→ Validate access and device data during implementation

Built and locally tested; live-account validation is required before production use. These previews do not write back to providers, run remote actions, or automatically create tickets. The public demo uses sample devices only.

Read-only preview

SOTI MobiControl

Device inventory and ticket linking. Setup is matched to your installed API version.

Read-only preview

Microsoft Intune

Managed-device inventory through Microsoft Graph, using customer-approved permissions.

Read-only preview

NinjaOne

Device inventory and ticket linking through your configured regional API.

Read-only preview

Action1

Endpoint inventory scoped to your configured organization.

Availability depends on your provider plan, permissions, API version, and environment. Provider fees are separate. Other integrations and custom behavior are scoped individually.

Security controlsdeployment matters
Provider credentialsserver-managed
Connector destinationshost allow-list + IP checks
Verificationautomated regression tests
Production setupcustomer validation required
Security with clear responsibilities

Built to reduce misconfiguration risk.

Provider credentials are managed on the server. Connector requests use allowed-host and destination checks, and automated regression tests exercise authorization and data-handling controls. These safeguards reduce risk; they do not replace secure configuration, access management, patching, backups, or customer-specific production validation.

→ Server-managed provider credentials and role-based API access
→ Automated tests support release verification—not a security guarantee
→ Supported offline workflows, with local-data handling reviewed during setup
Why teams switch

A clearer queue. A predictable annual license.

The old way

Legacy help desks

  • ✕ Per-agent pricing that can climb as you grow
  • ✕ Often bloated with features many teams never touch
  • ✕ Reporting frequently means a manual export
  • ✕ Your data typically lives in their cloud
  • ✕ General-purpose — rarely built around operations
Queue Board

The support cockpit

  • ✓ Agent-first & fast — the whole queue on one board
  • ✓ Reports send themselves — set it once
  • ✓ Device context in the ticket — with configured connectors
  • ✓ Deploy your way — offline-capable, in your environment
  • ✓ Flat annual team tiers — no per-agent line items
Straightforward licensing

Room for your team.
A clear price for the work.

Flat annual pricing within your team tier—no per-agent line items. Implementation is quoted separately, so you know the full first-year cost before signing.

Up to 40 agents

Standard

$7,500 USD / year

The standard Queue Board product, with room to grow inside your team tier.

  • Board, email workflow, Solutions, reports, and exports
  • Product updates and security fixes during your subscription
  • Business-hours email support
  • Two hours of configuration/admin help each month
  • One production and one test environment
  • No per-ticket charge; requesters do not count as agents
Discuss Standard →

Implementation and optional managed hosting are separate. More than 40 agents requires an Organization quote.

More than 40 agents

Organization

Custom annual quote

A larger deployment, with a license and support scope agreed around your operation.

  • Standard product features for your agreed team size
  • Deployment, support, and rollout requirements scoped together
  • Clear expansion and renewal terms in your proposal
  • Implementation costs separated from annual licensing
Scope your organization →

Agent allowance, environments, service levels, and infrastructure responsibilities are defined in your quote—not assumed unlimited.

Custom work · available with either license

Queue Board Black Edition

Need a module or workflow built around your operation? Scope bespoke development and integration work with us—without turning every request into an open-ended promise.

Custom build fee + separately scoped ongoing maintenance. Deliverables, acceptance criteria, and support are agreed before work starts.

Discuss a custom build →
What does Standard support include?

Business-hours email support with a target initial response within two business days. This is a response target, not a resolution guarantee or a 24/7 service-level agreement.

The two monthly hours cover configuration and admin assistance, do not roll over, and exclude custom development. Product-defect reporting and troubleshooting do not consume that allowance. Updates and security fixes are included during the subscription.

What is quoted separately?

Implementation is a defined project: deployment and sign-in setup, branding and queue configuration, specifically named connectors, an agreed migration scope, admin training, and a defined launch-support period.

Standard connector software is included in the license; enabling it and validating your account are implementation work. Vendor subscriptions, customer infrastructure, and optional managed hosting are separate costs. Custom modules and workflows are scoped through Black Edition.

Who hosts and operates Queue Board?

We can deploy and configure Queue Board in your environment. Optional managed hosting is separately scoped and quoted—not included in the $7,500 license.

Your deployment agreement assigns infrastructure, monitoring, backups, restore testing, patching, storage limits, and incident responsibilities. The production and test environment allowance is a software license allowance, not included cloud hosting.

See Queue Board on your queue.

A short, no-pressure walkthrough on your real workflows — then a pilot if it's a fit.

Request a demo Ask a question
Questions

Good to know

Can Queue Board replace our current help desk?
Queue Board covers core ticketing, queues, SLAs, assignment, and reporting. We review your workflow, migration, integration, and deployment requirements before agreeing a replacement scope. Try the sample demo, then work through the fit with us.
Can it connect to our existing systems?
Read-only connector previews are built for SOTI MobiControl, Microsoft Intune, NinjaOne, and Action1. They support device inventory search and ticket linking, with credentials managed server-side. Each customer's account and environment must be configured and validated before production use. Write-back, remote actions, and custom integrations are not included in these previews. See the connector scope →
How does the automated reporting work?
Choose the report, the schedule, and the recipients once. Queue Board builds it and emails it on your schedule, automatically — daily, weekly, or however leadership wants it — as a clean, ready-to-forward file. If a send ever fails, it tells you rather than failing silently.
How is security handled?
Queue Board includes role-based API access, server-managed provider credentials, connector destination checks, and automated regression tests. Production security also depends on your deployment, access policies, updates, backups, and handling of locally cached tickets. We define those responsibilities during implementation and validate the customer environment before go-live. These controls and tests are not a security certification or a guarantee against misconfiguration.
Can we run it offline or in our own environment?
Previously loaded tickets stay available if the connection drops, supported changes queue locally, and they sync when connectivity returns — so a field tech isn't dead in the water. Queue Board can also be deployed within your environment; we'll cover options in the demo.
What does it cost?

Standard is $7,500 USD annually for up to 40 agents. Flat annual pricing within your team tier—no per-agent line items. More than 40 agents requires a custom Organization quote.

Implementation and optional managed hosting are quoted separately. Black Edition covers separately scoped custom development and maintenance, with either license. Your proposal sets out the total first-year cost and renewal terms before you commit. Explore pricing →

Get started

Request your demo.

Tell us about your team and we'll set up a walkthrough on your real workflows — or just ask a question.

Prefer email? hello@queueboard.io